Despite the fact that the hosting service supplied by the different companies is nearly identical, every provider has a customized platform with its own tweaks and ways to do given things. That is the reason why, an info-ridden knowledge base will be pretty useful both for persons with little to no experience and for technically experienced individuals who will sooner or later learn how given operations are completed, but will lose precious time in the meantime. The objective of such a knowledge base is to make the hosting service quick and easy to use, saving users loads of time and effort. The outcome is gladder clients, since they can swiftly find the info they desire, and a whole lot less work for the customer support staff, because usually the majority of the enquiries and difficulties that customers have got are already enumerated in the knowledge base. In case the articles are well-written and cover more things, you will be able to learn more not only about your account, but also about the web hosting service as a whole.
Extensive Online Documentation in Cloud Hosting
Our cloud hosting plans feature an exhaustive knowledge base where you can find info about all the predicaments that you could possibly come across and their solutions. You can acquaint yourself with how to create and administer an electronic mailing list, how to use an .htaccess configuration file, or how to proceed in case the settings of your mail client are correct, but yet you’re unable to send emails, for instance. We’ve done our best to be as thorough as possible and to encompass all the available options in order to help you save time and effort and to supply you with different solutions for every single issue. The knowledge base comprises educative articles as well – both general ones about the hosting service as a whole, and more specific ones, which will help you become acquainted with the functions and features of the Hepsia hosting Control Panel. You can find articles that are dedicated to specific features and functions in every Control Panel section, while if you’d like to check the entire article collection, you can go to the dedicated Help section.
Extensive Online Documentation in Semi-dedicated Servers
Our semi-dedicated servers offer an elaborate article library where you can find any information that you might require about our web hosting services or about the Hepsia Control Panel that we’re using. We have created it based on the feedback that we have collected from our customers throughout the years and, as a consequence, our articles tackle specific issues that you might face and present the most efficient way to fix them, for example getting an HTTP 500 error message or not being able to send e-mail messages from your desktop computer although you have the correct settings. The articles are available in every Control Panel section and you can consult them at any given time. They can help you enlarge your knowledge not only about our services, but also about the web hosting realm as a whole, as they offer comprehensive instructions and general info such as what file access permissions or cron jobs are.