If you have ordered a web hosting package and you have certain questions concerning a particular feature/function, or if you have bumped into a certain issue and you need assistance, you should be able to get in touch with the respective client care team. All web hosts use a ticketing system irrespective of whether they offer other methods of contacting them aside from it or not, since the most efficient way to tackle a problem most often is to submit a ticket. This communication method makes the responses exchanged by both sides easy to follow and permits the client service team members to escalate the issue in case, for example, a sysadmin has to step in. Usually, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which means that you will need to have at least 2 separate accounts to get in touch with the technical support team and to actually manage the hosting space. Incessantly signing in and out of different accounts could be a headache, not to mention the fact that it requires quite a while for the vast majority of hosting companies to respond to the tickets themselves.
Integrated Ticketing System in Cloud Hosting
In contrast to what you may find with many other hosting companies, the ticketing system that we use with our cloud service is an essential part of the Hepsia Control Panel, which comes with all hosting accounts. You won’t have to remember several logon names and passwords, as you’ll be able to manage both your tickets and the hosting account itself in a single place. So, if you have a query or experience an obstacle, you can touch base with our customer support team straight away. Our ticketing system comes with a smart search functionality. This goes to say that even in case you have sent an enormous number of tickets over the years, you will be able to track down the one that you want without any difficulty. In addition, you can read knowledge base tips for troubleshooting commonly encountered problems.
Integrated Ticketing System in Semi-dedicated Servers
If you have a semi-dedicated server account with us and you would like to touch base with our client support team members, you’ll be able to open a support ticket straight from your Hepsia Control Panel instead of using an entirely different technical support platform as you will need to do with most web hosting companies on the marketplace. Our integrated ticketing system will permit you to send a new ticket with ease and to look through older tickets using a smart search box. Plus, you will be able to take a look at the applicable knowledge base articles that our system will offer you depending on the problem category that you select for your new ticket. You can carry out all these activities without signing out of your Hepsia Control Panel at any moment, which means that if you confront any complication or have an inquiry, you can contact our technicians and fix the particular problem in less than an hour using a single platform.