A live chat is one of the several channels of communication supplied by some website hosting companies as part of their support services. Depending on the supplier, the chat is used for pre-sales, billing and/or tech support. This method of communication is faster in comparison to a support ticket and it'll make it much less likely to misspell or misunderstand anything compared to a telephone call with a representative. Furthermore, when the trouble that you have needs some time to be examined and resolved, you can do something else at the same time instead of just waiting, as you'd have to do if you call. You can also use a live chat support service totally free provided that you have world wide web accessibility even when your website hosting provider is based in another country and they don't have a local phone number that you can call.
Live Chat Support in Cloud Hosting
In addition to the phone and ticket support, we offer live chat support too. You can contact us every single day, including holidays and weekends, and we will give you more information about the cloud service that we provide in case you are not a customer yet, or about common and billing questions if you already have an account. Though for entirely technical matters you'll need to open a ticket to the tech assistance team, because such matters require extra time to be resolved, you may still get in touch with us on our live chat for some technical details. To give you an example, we can assist you to set up an e-mail address in your email client or troubleshoot numerous problems, saving you a lot of time. Even if our phone lines are already off for the day, you'll be able to talk to a live person.
Live Chat Support in Semi-dedicated Servers
We provide a live chat service that is accessible to all of our prospective and current customers. If you're searching for a new hosting account, you'll be able to chat in real time to one of our agents and get more information about our Linux semi-dedicated hosting service so that you can select the optimal package for your websites. If you already own an account with us, we'll be able to support you timely with billing, general and 1st level technicalissues. Although in some cases you'll need to open a ticket because there're problems that cannot be resolved on the live chat, we will be able to assist you with lots of common jobs, for instance installing an email account in an e-mail client or forwarding one domain name to another. As a result, you'll receive quick support and you'll save plenty of time.