In case you are a website owner, a problem can always crop up and it does not automatically need to be associated with the web hosting service itself. For instance, something can go wrong when you update a script or some important content can be edited or erased mistakenly. Regardless of what the essence of the problem might be, you will need to touch base with the respective technical support staff and request them to retrieve a backup or to assist you in troubleshooting the problem that you’re having. How fast they’ll do this will predetermine the span of time that your websites will be down. For some sites like community web portals or shopping portals, a regular unavailability can too often mean losing clients and money. For this reason, it is extremely important that you use the services of a company that offers not only a very good customer care service, but also a prompt one.
One-Hour Response Guarantee in Cloud Hosting
Our cloud service feature a 60-minute response time guarantee, which means that regardless of what enquiry or difficulty you may have, we will always be there to help you out. In reality, it seldom takes more than 30 minutes to get an issue resolved or a query answered, and this is valid for both pre-sales and technical matters. Our technical support team reps will be at your disposal 24-7, even on holidays and weekends, which means that you’ll obtain quick support at all times. We understand how expensive time can be, so by the time we respond to your e-mail or trouble ticket, we’ll have examined the matter and, if we haven’t solved it, we will supply you with more information about what you need to do on your end, when the case necessitates this. With our support services, you can be sure that there will be somebody to help you out instantaneously, no matter what time it is.
One-Hour Response Guarantee in Semi-dedicated Servers
Because we realize how vital it is to obtain prompt help, we promise that you’ll never need to wait around for more than one hour to receive a response to any trouble ticket that you open from your semi-dedicated server Control Panel. The fact is, you’ll seldom need to wait for more than twenty to thirty minutes and this is valid for any enquiry regardless of its nature – technical, general or billing. In addition, our tech and customer support team is available 24 hours a day, 7 days a week, which goes to say that even if you open a ticket during legal holidays, you will always receive an immediate response, which will include the answer to an inquiry, the solution to a predicament or the details required to resolve an issue yourself – if there is something that you have to do on your end. If you use our services, you’ll never need to spend an entire day waiting around for a reply like you would with many other web hosting providers.