Despite the fact that this is not the keyaspect in order to distinguish a reliable cloud hosting supplier from a bad one or a reseller from an actual supplier, being able to call and talk with a live person is a sign that you aren't working with a one-person service provider and that you will be able to get in touch with somebody every time you're in need of help. The telephone support for hosting services may vary from common to expert, therefore the problems which can be resolved with a call differ depending on the specific service provider. In most cases, these matters are simpler and feature billing or 1st level tech issues as more complex problems usually require a support ticket where both you and the administrators can follow what's going on with a given situation. Nonetheless, having the option to call your supplier will save you a lot of time and efforts for the countless small things that may eventually show up when you manage your website hosting account.
Phone Support in Cloud Hosting
We believe that being able to talk to a live agent is very important, so we have three support lines all around the world (Australia, USA and UK) and you have the option to get in touch with us on the phone for 14 hours every day. If you consider purchasing one of our cloud service
, for example, you're able to call us and find more about our services prior to ordering in order to ensure that we do cover all of the system requirements for your sites. Following your order, you will be able to get in touch with us about all the sales and billing troubles you may experience, or receive any type of general or basic tech info that you need. We have aimed to find the perfect balance between telephone and ticket support, so for entirely technical matters you will have to use the ticketing system, that will make it easier to monitor the communication together with any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Servers
If you want more info about the Linux semi-dedicated hosting service
that we offer, you have the option to call some of the three support lines that we have worldwide - in the U.S.A., the UK and Australia. In this way, you can check in advance if our solutions are suitable for your web sites. If you're already our client and you've got a semi-dedicated account, you have the option to contact us over the phone for 14 hours a day about any type of billing or basic questions. For entirely tech problems you will need to employ our ticketing system to contact our technical support because someproblems simply require more time to be dealt with, but we can assist you over the phone with a lot of minor tech problems as well, saving you efforts and time.