The accessibility to the customer and tech support that a cloud hosting company offers will tell you a lot for the services they offer as well. When you are allowed to use only e-mail messages or tickets, you have most probably found a reseller not the web hosting provider. If this is the case, you'll have to wait for a couple of days so as to get a problem resolved as the reseller may not be checking their communication on a regular basis or they may have to consult with the actual website hosting company for extra help. If the provider offers you several ways of communication with fast response time available anytime, they're almost certainly the top provider, not just a reseller. Therefore you will take advantage of prompt assistance and high quality support as they'll have immediate access to the servers where your account will be created. Whatever the problem - sales or technical, it is generally much better to be able to contact your web hosting company directly using your preferred method of communication.
24/7 Customer Support in Cloud Hosting
Our cloud service
feature 24/7/365 pre-sales, customer and technical support, so regardless of whether you are inquiring about our website hosting solutions well before you make an order or you're a current customer and you have any question or a issue, you're able to contact us anytime, including weekends and holidays. We have multiple channels to contact us - several phone lines worldwide for your convenience plus live chat support for pre-sales, billing and basic questions; emails and support tickets for more complex matters or any issues that need additional time to analyze and handle. Unlike many other website hosting suppliers, our trouble tickets have a guaranteed max reply time of just one hour, thus no matter what your issue is, it'll be resolved in a timely manner and you will not waste days to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
You are able to try out our support services even before you get a semi-dedicated server
account from our company since we have phone and live chat support for pre-sales, billing and general queries. Our representatives will help you pick the perfect plan or give you details about our servers, so as to confirm whether the system requirements for your websites are met. If you are a current client, you can also get in touch with us via electronic mail or via our ticketing system, that can be accessed via the Hepsia web hosting Control Panel. We warrant that whenever you use any of these two ways of correspondence, you'll receive an answer within less than an hour and that’s 24/7, including weekends and public holidays. If you've employed the website hosting services of other service providers, even large ones, you're able to compare the reply time considering that it often takes an entire day for them to address a support ticket.
24/7 Customer Support in VPS Servers
In case you acquire a VPS server
from our company, you can use several different means of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing issues, you'll find several local phone numbers in the United States of America, the UK and Australia plus a live chat service. When you're an active customer and you require assistance with some technical issue that requires more time to investigate or resolve, you'll be able to open a ticket through your billing account or you will be able to send an e-mail message and we'll take care of the issue and send you an answer within the hour. The reply time is warranted 24/7, including holidays and weekends, still for many problems it takes a maximum of half an hour to receive assistance. The support service covers the VPS as well as all the pre-installed software it features, so if you need help with third-party applications, you will be able to check the optional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Servers
All the dedicated server
plans that we supply include 24/7 support via numerous means of communication and with a one-hour max reply time guarantee. In case you want to find out more about the plans or you have any kind of general or billing questions, you are able to call one of the local numbers that we have around the world or you can use our live chat service and speak to a live representative. For entirely technical matters that need assistance from a tech support person or an administrator, you will be able to open a ticket from your billing Control Panel or you could send an e-mail message, since all of these channels are more appropriate to monitor a particular matter. The answer time for them rarely surpasses 30 minutes, which means that you can forget all about having to wait for a whole day to receive assistance. The support service is available for any kind of server-related matters, which includes the pre-installed software. In the event that you want assistance for third-party apps, you may consider adding the Managed Services upgrade that we offer with all plans.