Customer Support Channels
A One–Hour Support Ticket Response Time Guarantee
Every help request you submit to us will be replied to within maximum 1 hour. If your ticket or email requires further assistance from an admin, we will without delay forward it and leave a comment to notify you that your case is being examined. If you order the Managed Servers package, any of the tasks included there will be executed at a time of your choosing.
An Excellent Client Support Service
Our help desk support staff will be online for you 24–7–365 if you need help working with the Web Site Control Panel or with any of the apps that we pre–install for your convenience on the dedicated web hosting server. Furthermore if you need help tackling the ordinary admin tasks on your dedicated hosting server, you can make use of the Managed Servers package, that includes backup hard drive space, Operating System updates every week, troubleshooting and installation services, server monitoring and restarting services, etc.
An Easy–to–Navigate Help Area
We have provided our Web Site Control Panel with a detailed knowledgebase, which features comprehensive explanations of its features and functions. Also, we have shot exhaustive video tutorials that will further instruct you how to carry out a particular task or resolve a typically experienced issue. All the help articles and the tutorial videos are readily accessible from every section of the Web Site Control Panel via the Videos and Help buttons located in the top right corner.