1 hour ticket response
We are dedicated to providing a prompt and proper answer to each ticket posted by a client. Our experienced client service team members will examine your question and will think of the best solution. We offer a 1–hour response time guarantee for all tickets. Actually, our average response time has proven to be 20 minutes.
A First–Rate Tech Support Service
Our client care team representatives possess huge experience in the cloud service arena and are skillful enough to provide a rapid answer to your problem. If, however, the case at hand is not within the competence of a technician, the tech support ticket will be forwarded to a programmer or sysadmin for additional assistance.
An Intuitive Help Center
Included in the Web Site Control Panel is an easy–to–browse Help section, which offers you various information sources. You can browse through a routinely updated knowledge base offering web hosting account management articles and web site management articles, check our how–to video tutorials or have a glance at the F.A.Q. archive.