Support Channels

  • 1 hour ticket response time
  • A one hour Inquiry Resolution Guarantee

  • Our client support team is present round the clock to handle all of your support questions. Every ticket you submit to us will be solved within less than sixty minutes. If your problem calls for aid from an admin, we will address the ticket to the technician on duty and will let you know that the problem is being taken care of.

  • Top quality support service
  • Expert Tech Assist Service

  • We provide you with 7 days a week tech help by using a ultra–fast ticket platform built into your Control Panel. You may e–mail us at any time about any of the packages that come pre–configured on the virtual server, this includes the desired OS, the server administration panel and our custom created Web Site Control Panel.

  • Intuitive help center
  • An Intuitive Help Zone

  • A comprehensive and frequently updated articles base is integrated into our in–house built Web Site Control Panel. It gives you quick tips about how to carry out all of the common website managing duties. The Help area provides comprehensive how–to article tutorials and step–by–step video guides. You can open the Help zone by clicking on the Help or Video buttons in the top right part of each Control Panel section.