A 99.9% Server Uptime
We have built our cloud hosting system using reliable hardware and significantly tweaked software. Our admins have installed a modified version of Security–Enhanced Linux on our machines to ensure utmost safety and reliability. We have added several DoS protection appliances in addition to highly efficient firewalls to make sure our network is impregnable and safe.
All cloud service packages feature a 99.9% server uptime guarantee. And irrespective of which datacenter you opt for, our guarantee stays the same.
A 99.9% Network Uptime
Other than our cloud hosting platform, we’ve also set up our very own internal network in all our datacenters. Everything is based on top–hole hardware parts supplied by Juniper. Additionally, on each and every router, we have put a firewall with a complex set of rules as a way to sift all shady requests.
Hence, in all our datacenters – in our data center in US, in our data center in UK, in our data center in FI, in our data center in Eastern Europe as well as in our data center in AU, you will enjoy a 99.9% network uptime guarantee. And this guarantee is available with all hosting solutions in each and every datacenter.
A 30–Day Money–Back Guarantee
Just like with any other service, when it is your hard–earned cash on the line, you can’t feel truly secure. Because of this, with all our cloud hosting plans our company offers a 30–day money–back guarantee. In case you do not feel happy with our service or in case you need to get a bit more powerful hosting solution, like a VPS web hosting service or even a Linux dedicated servers – we’ll give you your money back in full, without any obscure fees or repayment taxes.
24/7 Technical Support
We’ve meticulously picked each individual member of our 24x7 support team to make sure that we can offer the best possible customer service you can get. Each one of our customer service technicians has several years of experience dealing with web hosting accounts behind his back, therefore they know very well what they are doing. Plus, they’re available to you 24/7/365 – you will be able to contact them at any moment and they will respond back to you as quickly as possible.
Their average ticket response time is under 20 minutes, whereas with other web hosting suppliers you have to wait around for days. Besides, we offer a 1–hour response time guarantee. No matter what happens, your queries will be replied to in under 1 hour.